No. of people served: 95,308
HELP PAGE

Frequently asked questions

General Info

Is my order guaranteed?
Yes. We take your order seriously and will do our very best to fulfill your wishes.
 
Do you have delivery charge?
Yes. Some suppliers charge delivery based on total order and distance. Please view individual supplier's page for this information.

My Orders

How do I track my order? 
We will send you a reminder a day before the event. On the event day, you will receive delivery person information, expected delivery time and other necessary information.
 
Can I change my orders? 
Yes. You can change your orders 5 days before the event. Any changes within 5 days before the event will not be guaranteed but we will always try our best to fulfill your wishes. Please call us at 018 2967300 or email us at info@gotucatered.com.
 
Can I cancel my orders? 
Yes. You can cancel your orders 5 days before the event without paying any cancellation fee. Your 50% deposit will not be returned for any cancellation within 5 days before the event. 
 
How many days in advance should I place my order? 
You can place orders days or months in advance. Upon confirmation, you need to pay 50% deposit of the total order. The balance you will need to settle on the day of the event.
 
What about special needs? 
Let us know your needs under "Order Comments" in your cart upon checkout. 

My Account

Can I change my information?
Yes. Just sign in, click Your Account and change your settings or your address.
 
Can I view my past orders?
Yes. After signing in, you can click Your Account tab, then click Orders.

My Payment

Is Got U Catered's process secure?
Yes. You can pay by credit card, debit card, account transfer or cash. Our payment gateway is iPay88.
 

Any Other Question

For any other questions, please call or email us. We will get back to you as soon as possible.

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Phone: +6 013 3600551 / +6 011 1141 8770
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Suite 5, 8-B, Level 2, Jalan Tun Mohd Fuad, Taman Tun Dr. Ismail, 60000 Kuala Lumpur.

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